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COVID-19 & Financial Sector Development (FSD)
Top NewsHave a look at our recent webinar (French and English) on "Access to finance and insurance in the context of COVID-19" (Français & English) In the interactive webinar we heard about emerging best practices from a project case in Bolivia in accessing finance & insurance and from a regional program supporting social entrepreneurs by introducing a blended finance set up in supporting them to access emergency loans at favorable conditions through Emergency Social Impact Incentives. >> see the presentations Are you looking for regular updates?FinDev Gateway has created this Covid-19 weekly update series with the latest and most relevant knowledge resources for financial inclusion and microfinance. It is available in English/ French/ Spanish and Arabic. subscribe >> here.
Are you looking for good practices, ressources and tools in the Covid-19 situation?The Microfinance Center is a social finance network that unites 113 organisations across 36 countries. It has started compiling all relevant initiatives. Learn from the others’ practices and share yours! On this special resources page you will learn also about institutional and organizational solutions. It will be updated regularly. >> here
Best practicesCovid-19 has also affected SDC projects on financial sector development. Read more about some of the emerging best practice examples of the Covid-19 response by SDC projects on financial sector development. Problem statement
Impact on Financial Institutions
The Covid-19 disease affects all kind of financial institutions (commercial banks, MFIs, funds, leasing/factoring companies, insurance companies, VSLA etc.) through physical (restricted movement, limited client contact, etc.) and economic (postponed investments, increasing loan default rates, "bank runs", etc.) challenges. These challenges in turn create problems at the level of final beneficiaries (households, smallholder farmers and micro, small and medium enterprises (MSMEs)) in terms of liquidity shortages, bankruptcy, losing savings, insurance claims etc.
Impact of mobility restrictionsTechnical/financial assistance projects of SDC are likely to be affected directly through international and national mobility restrictions, restricted availability of project stakeholders/partners and limited access to final beneficiaries (FBs).
Impact on relations with financial partners The SDC and related donor agencies are in process of adapting initial project activity plans to maintain relations with financial actors and project infrastructures in the current acute crisis, while also preparing products and activities to be kick-started when mobility/working restrictions are lifted (see possible mitigation strategies, tools and good practices in the tables below).
Challenges and mitigation strategies
CHALLENGESPotential short-term challenges |
MITIGATIONPossible mitigation strategies, tools and good practices | Restrictions in physical movement of financial sector project stakeholders and FIs:
- Limited FI business activity, including loan collection (principal & interests) and disbursement through reduced client contact (this challenge may persist in time due to internal migration of workers to rural hinterlands)
- Need to operationalize and/or upgrade of digital work, delivery and communication channels
- Limited physical availability of FIs to participate in capacity building measures and events
| Adapt technical support offer to FIs:
-- Propose task force formation to support FIs in coping with daily crisis management -- Offer support in quickly operationalizing digital work and service channels - Offer relevant capacity building through digital tools and electronic channels:
-- Carry out e-seminars and e-trainings -- Online-dissemination of relevant sector studies, training materials etc. |
Priority shift among FIs and financial sector stakeholders: - Change in FI priorities from longer-term business development to crisis management
- Increasing FI efforts in recovery and restructuring
- FIs focus on maintaining liquidity levels to comply with regulatory minimum capital requirements
- Lower FIs ability/willingness to focus on capacity building of in-house staff with a potential loss in terms of turnover/income which will impact the ability on paying staff
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- Adapt technical and managerial support offer to FIs and sector stakeholders:
-- Establish online FI demand assessments to determine FI priorities and needs -- Offer support in e-task force formation for crisis management -- Propose additional specific technical support in liquidity and risk management -- Support in client segmentation and loan/pay out restructuring -- Propose additional specific technical support in liquidity and risk management to ensure continuity of work of staff to work on the crisis and its recovery |
Changing needs/behaviours of FBs: - Increased needs for accessing short-term/bridging financing
- Increased demand for business planning if investments need to be postponed
- Savings, if possible, will be mainly informal (at home)
- Informal savings groups might not be able to meet
- Massive withdrawals of savings as a preventing/protecting measure
- Massive claims of insurance pay-outs as a protecting measure
- Impossible to send/collect/recover remittances
- Potentially increasing gender-inequalities
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- Adapt delivery channels and service offer to FBs:
-- Activity focus on crisis management, access to short-term capital (e.g. through crisis-relief funds, insurance pay outs) and crisis-related business management responses -- Cooperate with mobile service providers to increase financial management/transactions through mobile phones, -- Cooperate with FinTech to provide automated information messages or audio guides (link) -- Provide regular information on crisis management to regulate panic behaviours -- Provide support through gender-sensitive communication channels: briefings with key partners, and other organizations representing most marginalized communities, to ensure that the response to Covid-19 does not perpetuate harmful gender discriminatory practices and inequalities ( more here) |
Project activity limitations through mobility restrictions and availability of project stakeholders: - Cancelation of international expert and backstopping missions
- Restrictions in organizing financial sector matchmaking events, B2B meetings and visibility activities
- Limitations in outreach to FBs (e.g. MSME, smallholder farmers, women groups, etc.)
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- Revise project activity plan and work structure:
-- Prioritize planned activities that can be performed remotely -- Focus on development of support products for financial sector stakeholders and beneficiaries that can be delivered/implemented after the crisis -- Ensure maintaining working relations through dedicated local focal points for each institution - Adapt delivery channels and visibility measures
-- Increase use of marketing/visibility through social media/online channels and interactive actions -- Create digital ‘idea market’ formats to promote continuous matchmaking between clients and FIs |
CHALLENGESPotential medium/long-term challenges |
MITIGATIONPossible mitigation strategies, tools and good practices |
Declining economic growth: - Higher loan default rates
- Higher insurance pay outs
- Lower number of financeable investments for FIs
Increased competition for “good” clients among Fis |
- Adapt technical support offer to FIs:
-- Focus of technical support on arrears and delinquency management -- Strengthen risk management departments -- Provide support in financial (digital) product development and marketing to adapt to increased competition |
Decreasing financial performance of FIs: - Increased FI demands for public financial support, guarantee schemes, special purpose funds etc.
- Suspension of investments in service offer and/or infrastructure (branches etc.)
- Deferral of human resource actions (new recruitments, promotions, internal capacity building)
Increased layoffs |
- Support FIs in institutional management and development:
-- Support FIs in accessing public/government and/or donor/DFI funds -- Provide support in accessing and administrating guarantee/government schemes -- Provide support in development of long-term HR strategy regarding staff treatment |
Economic deterioration of FBs - Increased needs for cash
- Increased needs loan/debt management (i.e financial literacy)
- Potential of FB over indebtedness
Lower medium/long-term investment capacities |
- Adapt technical advice offer to FBs and FIs:
-- Support FinTech and mobile operators to find alternative solutions to cash-based transactions -- Shift activity focus towards strengthening FBs in loan/debt management (i.e. financial literacy) -- Cooperate with FIs on implementing client protection principles Support FIs in tailored product development |
FI's changing willingness and focus of cooperation with international donors: - Priorities of FIs are likely to shift and might not be interested/capable of pursuing initially agreed project goals
- Potentially decreasing interest in approaching market segments with lower economic potential (e.g. rural MSME, agriculture, women, etc.)
- Possibly increased interest in guarantee schemes
Potentially priority of involvement of national instead of international experts |
- Promote donor/DFI cooperation and adapt project design:
-- Foster cooperation among donors/DFIs for prioritization of intervention areas and interlinkage of financial and technical assistance programs -- Check establishment/identify opportunities and use of guarantee funds and risk-sharing facilities -- Revise project designs for increased input of local experts to strengthen local economies |
Relevant News
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08 Mar 2021
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30 Nov 2020
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30 Nov 2020
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21 Jul 2020
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06 May 2020
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06 May 2020
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06 May 2020
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06 May 2020
08 March 2021
SCBF The COVID-19 pandemic has had a devastating impact on low- and moderate-income populations, micro, small, and medium enterprises, farmers, and CICO agents around the world. With limited savings and assets to fall back on, coupled with a squeeze on access to finance, these segments faced severe disruptions in demand and payment cycles. This led to challenges related to business continuity and survival, and it needs appropriate responses at all levels to support their recovery in the aftermath of the crisis.
MSC, with support from the Bill and Melinda Gates Foundation, Metlife Foundation, Mastercard Foundation, and SCBF, conducted a research exercise to assess the impact of the COVID-19 pandemic. MSC examined the needs, attitudes, perceptions, and behaviors of micro and small enterprises, farmers, and CICO agents in several countries including Kenya, Uganda, India, Indonesia, Bangladesh, Senegal, and the Philippines. The research entailed an assessment of the impact of COVID-19 on key segments of the economy in these countries and the response of the governments and the private sector to deal with the pandemic. Further, MSC assessed the key changes in business operations, customer demand, impact on supplies, business expenses, and the coping strategies adopted, among other factors.
MSC and SCBF hosted two webinars to share the interesting insights from the research.
30 November 2020
Though the economic impacts of Covid-19 continue to evolve, recent evidence suggests inclusive fintech startups are adapting via new channels and cash-saving measures while meeting users’ changing needs. Unfortunately, this data also indicates that users may not be faring as well since incomes have fallen significantly and savings levels are low. New survey data co-funded by SCBF shows how inclusive fintechs are adapting to the Covid-19 pandemic. Read the full article for key findings around productivity, cash runway, and resilience. The findings were also presented during a webinar at the Financial Inclusion Week, in which the Catalyst Fund, the Center for Financial Inclusion, and SCBF explored the demand side research on fintechs’ customers and their financial health.
30 November 2020
Covid-19 is a new acute threat to the well-being of low- and middle-income households in developing countries. It adds to the list of insurable risks which force households into poverty and creates heightened global insurance demand. Nepal has 46’257 confirmed Covid-19 cases as of 7 September 2020. As in other countries, the actual number of Covid-19 cases is likely to be higher than the officially reported number.
Currently, the main constraint in terms of responding to demand is on the supply side. The Nepali insurance sector is small with an estimated 17.5% of the population having some form of insurance, and most low-income households do not have access to insurance at all. The current Covid-19 pandemic provides an opportunity for local insurance companies and e-Health service companies to work together to offer critical risk protection products to the Nepali public related to Covid-19, while establishing a platform to expand insurance in the market. In response to Covid-19, the SCBF product upscaling project supports the local insurtech company Stonestep TFD Nepal to implement an e-Health Value Added Service (VAS) product with two core features: e-health tele-consultation bundled with Covid-19 insurance. The e-Health VAS will be offered via outbound SMS and in-App notifications to customers registered with the mobile money partner, DigiPay Mobile Money, and TDO Nepal will provide the online health content and telephonic doctor consultations, as well as distribution. This is a first-of-its-kind product that will improve the resilience of low- and middle-income families in Nepal. Women are particularly vulnerable to the current Covid-19 pandemic, especially when they are the key person in the household who takes care of the sick and elderly, as well as the well-being and nutrition of their children – when falling sick, the whole family is affected. The e-Health VAS product will be promoted in urban / peri-urban areas in Kathmandu valley before expanding geographically to rural areas. A projected 5’000 clients will be enrolled by the end of the project in May 2021. DigiPay and TDO Nepal have combined over 50’000 customers, but the goal is to find additional distribution partners, so that the outreach will be even higher.
21 July 2020
Since 2018, the International Cooperative and Mutual Insurance Federation (ICMIF) and the United Nations Development Programme (UNDP) have explored how the global mutual and cooperative industry can build resilience and deliver inclusive insurance solutions in line with the Sustainable Development Goals (SDGs). This webinar presented how the mutual and cooperative sector has responded to the COVID-19 pandemic in emerging markets, and what is being done to promote development through insurance and risk finance. (recorded in June 2020/ duration 1 hour) >> here
06 May 2020
A key pillar of the EBRD’s Solidarity Package is a Resilience Framework providing finance to meet the short-term liquidity and working capital needs of existing clients. Demand has been strong and, as part of the scaled up response, financing available under the Framework will rise to €4 billion from €1 billion until a further assessment of needs before the end of this year. The EBRD has widened its scope to include the affiliates of existing clients. >> more
06 May 2020
IFC is investing up to USD 20 million into a newly independent, institutionalized private equity fund manager operating in MENA, to help SMEs in the region improve their access to institutional capital and boost growth. The Fund, SPE AIF I is managed by SPE Capital Partners and will focus mainly on Egypt, Morocco and Tunisia. The investment is part of IFC's strategy to partner with selected fund managers in key regions to meet the needs of fast-growing companies, to help mobilize additional institutional capital in high growth sectors and ultimately strengthen capital markets. >> more
06 May 2020
The 2X Challenge Working Group and the Gender Finance Collaborative seek to ensure that gender dynamics are considered in the COVID-19 responses of DFIs, investors and other financial intermediaries. Rapid crisis responses include: Provision of direct financial and advisory support to existing investees affected by the crisis, prioritizing sectors such as healthcare services, manufacturing for the healthcare sector and solution providers, collaboration to provide liquidity or working capital to financial institutions and intermediaries that incorporate a gender lens, deployment of technical assistance (TA) funding to help existing investees weather the crisis in a gender-responsive way, leveraging existing platforms such as the Association of European DFIs (EDFI) TA Working Group. >> more
06 May 2020
The U.K.'s Department for International Development (DFID) is set to announce a package of funding to support organizations' work in low-income countries that are most at risk. Funding will go through a rapid response facility that was created during Sierra Leone's cholera outbreak in 2012. The details on the volume of the package has not been announced yet. >> more
Relevant Events
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18 Jun 2020
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29 May 2020
online
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13 Apr 2020
online
18 Jun 2020
18 June 2020
18 June 2020
18 June
Thursday, June 18, 2020 - Time: 8AM – 9AM EST (14.00 Swiss time)
The webinar will present a case study of a joint project between Women’s World Banking and Lead Foundation in Egypt, funded by SCBF. The project aimed to improve the turnaround time (TAT) of insurance claims payment process with specific focus on making the fraud investigation process more efficient using new age technology tools.
The webinar will take a closer look at two distinct approaches to address this issue, what worked well in each approach and what were the learnings. Ultimately, Lead Foundation was able to drastically improve the TAT and create customer delight by paying almost 50% of the claims on the spot for the customers.
>> Register here <<
29 May 2020 in online
29 May 2020
29 May 2020
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29 May in online
13 Apr 2020 in online
13 April 2020
13 April 2020
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13 April in online
Holly Radice of care talks about how people have limited bandwidth to adopt new things in crisis, and how cash transfers in Ebola failed at digital solutions because of unrealistic expectations. Her recommendations: do everything you can to adapt and expand existing systems to push out cash safely, examine your context very carefully and frequently to see what market approaches work, and start planning now for cash transfers during recovery in a few months. Be empathetic to participants and financial service providers, and respect that everyone is affected. Finally, stay in touch with partners and cash working groups to find solutions that will support everyone. podcast 16 minutes >> here
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