In-country activities
A study tour to exchange on improving Health Insurance Management
Xuân-Mai Kempf, Swiss TPH Swiss Center for International Health, Basel Switzerland
Eustache Ndokabilya Dunia, DFAE Direction du développement et de la coopération DDC Bureau de programme Bukavu, DRC
An estimated 97 million individuals are impoverished in any given year because of the costs of health care1.
In many countries, public and community-based health insurance schemes
are being established to protect the population from such catastrophic
payments. Indeed, Health insurance is regarded as a key element in the
drive towards Universal Health Coverage and is today in the centre of
the agenda of Ministry of Health in DRC. Mutuelle de santé (MUSA) have
been identified as one of the insurance mechanism solution and
membership will be progressively be mandatory for all informal sector
non covered by the National Health Insurance Agency. However,
penetration rates of MUSA remains very low in South Kivu and MUSA are
experiencing financial and sustainability issues.
Managing
insurances schemes is a complex field requiring specific tools and
expertise for professionalized operations as well as raising new
challenges for the stewardship and regulation of health systems. To
professionalise these schemes in a sustainable manner, Swiss TPH
developed an Insurance Management Information System (IMIS), in the
context of the SDC-funded Health Promotion and System Strengthening
(HPSS) project in Tanzania. IMIS aims to improve insurance management
through more efficient processes, better data quality, greater
transparency with regards to financial transactions (including claims
and premium collection) and increased fraud control. Initially developed
in English, IMIS now exists in other languages and is being rolled out
in different countries, including in the Democratic Republic of Congo.
In
December 2017, to share experiences and learn from their Tanzanian
counterparts, nine Congolese delegates visited Morogoro, Tanzania,
through support from the SDC-funded Programme d'Appui au Système de
Santé (PASS) in South Kivu. While IMIS in Tanzania today manages 1.47
million individuals, the database in South Kivu stands at around 15,000
insured people. "Currently our first priority is to operationalize basic
features of IMIS. There are a lot of challenges such as enrolment
follow-up, claim follow-up, fraud, enrolment management, collaboration
between health facilities and mutuelles de santé, as well as
collaboration with regulators to share information at all levels," says
Bienfait Aganze, IMIS Adminstrator from REMUSACO, South Kivu. "I hope
IMIS can help us to improve all these aspects for a better management of
our mutuelles."
The
visitors from the Democratic Republic of Congo included representatives
from the Réseaux des mutuelles de santé communautaires de
l'Archidiocèse de Bukavu (REMUSACO), from a non-confessional independent
mutuelle, as well as from the South Kivu health and social welfare
authorities. They were hosted by Tanzanian colleagues from HPSS and
Government partners in the Morogoro Region.
[1] WHO, Tracking Universal Health Coverage: 2017 Global Monitoring Report (2017)
https://www.eda.admin.ch/deza/fr/home/themes-ddc/sante-developpement/systemes-sante-services-sanitaires.par2_projectfilter_page3.html/content/dezaprojects/SDC/en/2008/7F06349/phase3.html?oldPagePath=/content/deza/fr/home/themen/gesundheit/gesundheitssystemeund-dienstleistungen.html